2020 Coronavirus

Important Information for NYS Home Care Providers 

Executive Order Suspends Regulations of Interest to Home Care

COVID-19 Leave Laws Enacted at the State and Federal Levels


Important Contact Information

The following question can be directed as follows:

  • Medicaid Fee-for-Service (FFS) coverage and policy questions should be directed to the Office of Health Insurance Programs (OHIP), Division of Program Development and Management at (518) 473–2160.

  • Medicaid Managed Care (MMC) general coverage questions should be directed to the OHIP, Division of Health Plan Contracting and Oversight at: covques@health.ny.gov or (518) 473–1134. 

  • MMC reimbursement, billing, and/or documentation requirement questions should be directed to the enrollee's MMC plan.

  • FFS claim questions should be directed to the eMedNY Call Center at (800) 343–9000.

Medicaid Coverage and Reimbursement Policy for Services Related to Coronavirus Disease 2019 (COVID–19)

March 27, 2020 - The New York State Department of Health has updated a special edition of the Medicaid Update, originally issued March 10, 2020, featuring New York State Medicaid Coverage and Reimbursement Policy for Services Related to Coronavirus Disease 2019 (COVID–19).  This Medicaid Update can be found at: https://www.health.ny.gov/health_care/medicaid/program/update/2020/index.htm.

Medicaid Update Special Edition for Comprehensive Guidance Regarding Use of Telehealth including Telephonic Services During the COVID-19 State of Emergency can also be found here

Centers for Medicaid and Medicare Services

Additional New York State Guidance

DOH guidance and resources for the public and providers can be found at the following links:



Cleaning and Disinfection Guidance

Federal Resources

Mid May Aware Prepare Update - includes a focus on COVID-19 related webinars and trainings, including recordings of past webinars.

Is your agency experiencing a shortage of Personal Protective Equipment (PPE)?

If so, contact your local Office of Emergency Management (OEM).

For those with N95 fit-tested employees (with access to N95 respirators), OSHA has temporarily removed the requirement for annual fit testing. Initial fit testing is still required. Citations will not be issued as long as the other OSHA-required components of a respiratory protection plan are met (i.e., medical evaluation, initial fit testing, etc.). Read more about this and view the full list of continued OSHA requirements.

DOH Shares List of Fingerprinting Sites Available to process Criminal History Record Checks

Due to the COVID crisis, providers have experienced difficulty with the ability of processing CHRCs due to a lack of fingerprinting sites. HCP sought guidance to deal with this issue and DOH responded by providing a list of fingerprinting sites that are still accessible to enable the processing of CHRCs.

List of Fingerprinting Sites Available to process Criminal History Record Checks

DOH hosts weekly COVID-19 update call/webinar

HCP encourages providers to participate in these calls which are held on Thursdays from 1:00 – 2:00 PM.

To accommodate the large number of participants, the webinar will be streamed here.
For audio only, please dial in: 844-512-2950

Past calls can be found here

From Providers, For Providers

Vendor Resources And Assistance During COVID-19

Resources available from HCP Associate members.

Other Resources for Providers

For questions, please contact Marissa Crary