Programs for Purchase

CHC presents a wide variety of educational programs specifically designed to meet the unique needs and challenges of home care providers.  Webinars that have been presented are available for purchase after the program has been presented so that providers can utilize the information in their own training and education programs. 

HCP members receive a significant discount on the purchase of CHC programs as a member benefit.  Members must be logged in to the website using their user name and password to receive the preferred pricing.

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The competition is fierce. Many of the services you provide are similar to those provided by other companies in your area. Continually patients and referral sources are trying to differentiate one healthcare provider from another. The one key difference is the quality of the customer service they provide. From the initial greeting on the phone, to the final words when a caregiver leaves the home, and the assistance offered a family member regarding billing and insurance, every... Details

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ABC’s of Corporate Compliance - 60 minutes. New York State Licensed Home Care Services Agencies (LHCSAs) continue to refine compliance practices to meet the demands of critical Federal and State regulatory mandates. Ensure your agency meets the intent of all current regulatory standards. Join this Webinar to hear how your colleagues integrate compliance strategies to meet current regulatory demands and challenges. This webinar will identify critical compliance standards for New York ... Details
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Advanced Home Health Aide Updates - 60 minutes. The New York State Department of Health and State Education Department have finalized the regulations and standards that govern the training and role of the advanced home health aide. This program will cover the requirements and updates that apply to this new role in the provision of home care. Learn what requirements are mandated prior to providing these services and ensure you are up to date on regulatory and training initiatives... Details
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Home Care Pre-Claim Review Revised Requirements: Best practices for working with a VO - 60 minutes. Implementing a VO can be an extremely involved endeavor that a provider should prepare for far in advance of being notified by OMIG. For those not required to comply with the pre-claim review process, using a VO or similar services is a great way to assure compliance, and mitigate the risk of fraud and abuse. Attend this webinar to make sure your agency is prepared. This webinar will... Details
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Building & Advancing Clinical Leadership: The Basics - 60 minutes. This session will discuss the emerging roles and responsibilities required of the home care clinical leadership as well as basic and refined skills and competencies vital to meet the challenges of providing home care in New York State. 1. Discuss expanded roles and responsibilities for clinical leadership 2. Learn regulations and standards that drive skill set changes 3. Discuss common challenges identified in... Details
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Building & Advancing Clinical Leadership: Beyond the Basics - 60 minutes. The second webinar in the series will cover: 1. Refine leadership skills to meet the challenges of dynamic change. Communication, critical thinking; clinical judgement, team dynamics and more 2. Tips to survive the sea of constant change and stress; 3. Learn expert strategies to approach frequent barriers in quality care 4. How to find support networks to achieve sanity during health care melt downs
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Claims Management Best Practices - 60 minutes. In New York State's Managed Care environment, managing, processing and collecting claims has presented substantial challenges for many home care providers. Join us for this timely and informative webinar to review claims management best practices and learn key strategies and tactics to help improve your claims process. You will learn: strategies and tactics for improved claims management, troubleshooting strategies for rejections and... Details
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Building & Advancing Clinical Leadership: Advanced Leadership Strategies - 60 minutes. The third webinar in the series will cover: 1. Collegial refinements that challenge current leadership and care models 2. Cultivation of strategies and skills to achieve balance in an unbalanced work setting 3. Building a care team that prioritizes safety, quality and best practices 4. Lifelines and more to ensure success with rapid change and high care expectations.
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Building & Advancing Clinical Leadership: New Horizons and Beyond - 60 minutes. The final webinar in the series will cover: 1. The Decade Leap: regulators and industry experts predict home care trends 2. Clinical leadership roles expand to meet health care trends and needs 3. Cultivating refined practice to meet current and future demands 4. Strengthening personal and professional cores complement care leadership and model revisions.
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Companionship Exemption Elimination-Impact on Live-ins-90 minutes. Per an October 1, 2013 final rule issued by the US Department of Labor (DOL), major changes to the Companionship Exemption under the Fair Labor Standards Act (FLSA) are scheduled to become effective on January 1, 2015. In addition to changes impacting requirements related to minimum wage, overtime, and travel, the rendered rule will also alter the standard work and hour structure for live-in aides. This webinar will ... Details
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Compliance Readiness Essential Information for Licensed Agencies: 60 minutes. The Office of Inspector General (OIG) and New York State regulators have focused on home health and personal care aides as a high risk service. Do you know what challenges have occured with recent audits and surveys in 2018? Attend this important webinar to ensure you have the latest information on recent regulatory and audit initiatives that impact compliance and contract opportunities, and learn how... Details
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Complying with the NYC Earned Sick Time Act - 60 minutes. Providers that employ workers in New York City could face potentially devastating fines and lawsuits for non-compliance with the New York City Earned Sick Time Act, as the NYC Department of Consumer Affairs has begun vigorously auditing and investigating complaints of non-compliance by home care agencies!
Attend this webinar, Complying with the NYC Earned Sick Time Act, presented by attorney Emina Poricanin from Hodgson ... Details
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The competition is fierce. Many of the services you provide are similar to those provided by other companies in your area. Continually patients and referral sources are trying to differentiate one healthcare provider from another. The one key difference is the quality of the customer service they provide. From the initial greeting on the phone, to the final words when a caregiver leaves the home, and the assistance offered a family member regarding billing and insurance, every... Details
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Cybersecurity for Home Care Providers - 60 minutes. In the past year, cyber threats to health care institutions have become more frequent. Targeted attacks on patient data place patient safety and agencies at risk. In the event of an attack, liability falls solely on the provider. This webinar will discuss the most recent threats to cybersecurity, compliance issues, regulatory and patient safety risk assessment, potential points of compromise, and cybersecurity best practices.... Details
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Demystifying the Plan of Correction - 60 minutes. The New York State Department of Health (DOH) continues to survey Licensed Home Care Providers to ensure compliance with critical Federal and State regulatory mandates. During a decade of change for all home care providers, many agencies have experienced survey challenges resulting in expanded requirements for Plans of Correction. Providers will also be impacted by the implementation of the new Electronic Plan of Correction (ePOC)... Details
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Everything You Wanted to Know About Tuberculosis Testing for Home Care Workers - 60 minutes Tuberculosis testing and accurately assessing test results is essential for home care providers that employ large numbers of workers from diverse foreign and domestic backgrounds. There is often confusion about how to read a tuberculosis skin test, when to order and repeat chest x-rays, and when to perform the tuberculosis screening questionnaire. At times, workers are subjected to... Details
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HIPAA and Social Media • What All Providers Need to Know - 60 minutes. The explosion of social media and mobile technology has forced many home care agencies to reconsider and reevaluate their practices for protecting PHI, and procedures for handling violations of HIPAA. Increasingly, agencies are dealing with employees' improper disclosure of PHI, including disclosures through social media. Employees are often unaware of the scope of their obligations to protect PHI. Attend this... Details
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Home Care Quality Initiatives: The Essential Role of Paraprofessional - 60 minutes. Paraprofessionals play an essential - and often overlooked - role in creating tangible value and a competitive edge for your agency in a value-based payment (VBP) environment. Attend this webinar to learn how to leverage your paraprofessional workforce to help meet the challenges of today's VBP landscape. Find out what information you must add to your training and orientation programs to prepare your ... Details
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Home Care Quality Initiatives - 60 minutes. Licensed Home Care Providers have a long history of providing clinical and personal support in post-acute care settings. Now with the migration to value-based purchasing, health care providers are seeking home care partners that can support quality initiatives that enhance reimbursement and expanded market shares. This program will address the required quality initiatives that impact community partnerships during Health Care Reform and... Details
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How New Home Health COPs Will Impact LHCSAs - 60 minutes. The Centers for Medicare and Medicaid Services (CMS) has released the updated Home Health Conditions of Participation (COPs) that will be effective July 13, 2017. While these updates are for Certified Home Health Care Providers, they also impact the care and services provided by Licensed Home Care Services Agencies (LHCSAs). Attend this program to get important information about how the new COPs will impact the care and... Details
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Understanding the Impact of the Elimination of the Companionship Exemption Law Under FLSA for Home Care Providers-90 minutes. The U.S. Department of Labor (DOL) has released its final rule eliminating the companionship exemption for caregivers employed by third party agencies. As a result, beginning January 1, 2015, home care agencies across the country will be required to pay minimum wage and overtime payments to these workers. Attend this informative webinar to learn more about... Details
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LHCSA Clinical Documentation & Risk Management - 60 minutes. New York State Survey outcomes for this year alone indicate that providers are receiving multiple citations due to a lack of adequate clinical documentation. Consistent, accurate clinical documentation is critical to agency risk management. This webinar will address both legal and regulatory aspects of clinical documentation. The program will focus on the integration of the clinical assessment, care planning and case... Details
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LHCSA Moratorium: Important Information for Home Care Providers - 60 minutes. This informative webinar provides a legal perspective on the newly enacted two year moratorium on licensed home care services agencies (LHCSAs). The webinar also includes updates on any new guidance issued by the NYS Department of Health (DOH) prior to the May 17 Public Health and Health Planning Council (PHHPC) meeting, where LHCSA licenses are considered and approved. In addition to an analysis of any... Details
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New "White Collar" Overtime Exemption Amendment - 90 minutes. The United States Department of Labor has just released its final rule amending the "white collar" overtime exemptions to the Federal Fair Labor Standards Act (FLSA). Two years in the making, the final rule doubles the previous threshold for overtime exempt employees and is expected to cause 4.2 million employees in the United States to become eligible for overtime pay. This webinar will cover: 1. New requirements under ... Details
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New York State Paid Family Leave Program: Guidance for Home Care Providers - 60 minutes. As of January 1, 2018, nearly every employer in New York state is required to provide paid family leave to its employees. This mandatory program, known as the New York State Paid Family Leave Program, was touted by the State as the strongest paid family leave policy in the country, but its adoption has raised numerous questions from employers regarding the law’s administration. This one-hour... Details
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Preventing Discrimination & Harassment Claims in Home Care-60 minutes. Workplace harassment and discrimination issues have unfortunately become prominent recently in the news. More often than not, the improper handling of these issues has caused significant problems. Employers should attend this program to receive practical guidance, including “do’s and don’ts,” designed to help avoid basic employee discrimination and harassment claims that have become increasingly common in the... Details