2020 Coronavirus

Important Information for NYS Home Care Providers 

  • Frequently Asked Questions (FAQs) on Medicaid Telehealth Guidance during the Coronavirus Disease 2019 (COVID-19) State of Emergency, download. (NYSDOH March 31)
  • Updated Protocols for Personnel in Healthcare and Other Direct Care Settings to Return to Work Following COVID-19 Exposure or Infection, download. (NYSDOH March 28)
  • COVID-19 Release from Home Isolation, download. (NYSDOH March 28)
  • COVID-19 Guidance for Home Health Care Agencies and Hospice Providers,  DAL: 20-08 Updated, download. (NYSDOH March 22)
  • COVID-19 Guidance for Nursing Home Transition and Diversion (NHTD) and Traumatic Brain Injury (TBI) 1915 (c) Medicaid Waiver Providers, download. (NYSDOH March 20)
  • COVID-19 Guidance for the Authorization of Community-Based, Long-Term Services and Supports Covered by Medicaid, download. (NYSDOH March 18)
  • Interim Guidance for Home Care Services Regarding COVID-19, download. (NYSDOH March 16)
  • Home and Community-Based Services (HCBS) providers serving children/youth under the 1915(c) Children’s Waiver, download. (NYSDOH March 14)
  • Keep Your HCS Contact Information Up-to-date! The Health Commerce System (HCS) is used by the Department of Health (DOH) to communicate important and time-sensitive information to health care providers.

Executive Order Suspends Regulations of Interest to Home Care

COVID-19 Leave Laws Enacted at the State and Federal Levels



Available Now

Important Contact Information

The following question can be directed as follows:

  • Medicaid Fee-for-Service (FFS) coverage and policy questions should be directed to the Office of Health Insurance Programs (OHIP), Division of Program Development and Management at (518) 473–2160.

  • Medicaid Managed Care (MMC) general coverage questions should be directed to the OHIP, Division of Health Plan Contracting and Oversight at: covques@health.ny.gov or (518) 473–1134. 

  • MMC reimbursement, billing, and/or documentation requirement questions should be directed to the enrollee's MMC plan.

  • FFS claim questions should be directed to the eMedNY Call Center at (800) 343–9000.

Medicaid Coverage and Reimbursement Policy for Services Related to Coronavirus Disease 2019 (COVID–19)

March 27, 2020 - The New York State Department of Health has updated a special edition of the Medicaid Update, originally issued March 10, 2020, featuring New York State Medicaid Coverage and Reimbursement Policy for Services Related to Coronavirus Disease 2019 (COVID–19).  This Medicaid Update can be found at: https://www.health.ny.gov/health_care/medicaid/program/update/2020/index.htm.

Medicaid Update Special Edition for Comprehensive Guidance Regarding Use of Telehealth including Telephonic Services During the COVID-19 State of Emergency can also be found here

Centers for Medicaid and Medicare Services

Additional New York State Guidance

DOH guidance and resources for the public and providers can be found at the following links:



Cleaning and Disinfection Guidance

Federal Resources

Is your agency experiencing a shortage of Personal Protective Equipment (PPE)?

If so, contact your local Office of Emergency Management (OEM).

For those with N95 fit-tested employees (with access to N95 respirators), OSHA has temporarily removed the requirement for annual fit testing. Initial fit testing is still required. Citations will not be issued as long as the other OSHA-required components of a respiratory protection plan are met (i.e., medical evaluation, initial fit testing, etc.). Read more about this and view the full list of continued OSHA requirements.

DOH hosts weekly COVID-19 update call/webinar

HCP encourages providers to participate in these calls which are held on Thursdays from 1:00 – 2:00 PM for the remainder of the month of March. HCP will share registration information when it becomes available each week.   

Date: Thursday, 3/26/20
Time: 1:00 pm - 2:00 pm
To accommodate the large number of participants, the webinar will be streamed via YouTube Live
For audio only, please dial in: 844-512-2950

Past calls can be found here

From Providers, For Providers

Vendor Resources And Assistance During COVID-19

Resources available from HCP Associate members.

Other Resources for Providers

For questions, please contact Marissa Crary