Event Details

  • Date:

Onboarding, maintaining, and managing the home care aide workforce is essential for all home care agencies and critical in maintaining client and customer satisfaction. In this workshop, participants will receive training about effectively managing day-to-day care and service challenges while meeting clients’ care needs and achieving care outcomes. Participants will build core skills including: onboarding of home care aides, understanding NYS regulatory requirements for home care aides, tracking service hours efficiently, managing client schedules, how to help achieve quality goals and role in Value-Based Payments, how to increase customer satisfaction, how to develop and retain paraprofessional staff, tips to problem-solve service delivery concerns and how to respond to incidents and complaints. This educational workshop will include lecture, activities with peers, and question and answer opportunities. Who Should Attend New and experienced coordinators/schedulers, compliance staff, and their managers. Registration in teams is encouraged for maximum results.

Your registration fee includes morning coffee, lunch, and afternoon snack break.

Chapter Member $285.00 / Member $295.00 / Non-member $395.00
Additional Chapter Member $265.00 / Addtl Member $275.00 / Addtl Non-Member $375.00
Chapter Member (3 or more attending) $235 pp / Member $245 pp / Non-Member Group $345 pp

Cancellations received 7 days prior to the event date will receive a refund, less a $75 administrative fee. No refunds will be issued after that date; no refunds for no-shows. Substitutions may be made within the same organization upon notifying HCPF.

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